Privacy Policy for ShopStream

Last Updated: March 1, 2025

Introduction

This Privacy Policy explains how ShopStream ("we", "us", or "our") collects, uses, and protects information obtained from users of our Shopify app. ShopStream is committed to ensuring that your privacy is protected. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

Through Shopify APIs

• Shop name and domain information
• Videos uploaded through our app (hosted on Cloudflare's infrastructure)
• History of billing charges

Directly from Merchants

• Shop name and domain information

From Merchants' Customers

• Basic analytics data:
  • Number of views per video
  • Viewer country information

How We Use Your Information

We use the collected information for:

• Internal functioning of the ShopStream app
• Managing billing plans
• Providing video analytics to merchants
• Improving our service

We do not use your information for marketing or advertising purposes outside the scope of providing our service.

Data Storage and Retention

• App data is stored in a Neon database located in Europe
• The ShopStream application is hosted on Vercel's infrastructure
• Videos are hosted on Cloudflare's infrastructure
• Videos and associated data are retained for the duration of your subscription
• Upon uninstallation of the app, all data and videos are permanently deleted after 30 days

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

International Data Transfers

All data processing occurs within the European Economic Area (EEA), specifically in France and Germany. We do not transfer your data outside the EEA.

Third-Party Service Providers

We use the following third-party service providers to support our app:

• Cloudflare: We use Cloudflare to host and stream videos uploaded through our app. Videos are processed and served through Cloudflare's global CDN network.

• Vercel: Our application is hosted on Vercel's infrastructure, which processes requests and serves the application interface.

• Neon: We use Neon for database services to store app data, merchant information, and analytics.

For more information about these providers' privacy practices, please visit their respective privacy policies:

• Cloudflare Privacy Policy
• Vercel Privacy Policy
• Neon Privacy Policy

Your Rights

Under GDPR and other applicable data protection laws, you have rights regarding your personal data, including:

• The right to access your data
• The right to rectify inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

LaineDev
Paris, France
Email: shopstream@lainedev.com

Legal Compliance

This app is operated in accordance with the laws of France and the European Union. By using ShopStream, you consent to the collection and use of information as outlined in this policy.